Legal notice

###Seller: Satomi Aota (Trade Name: White Egret Post)

###Representative: Satomi Aota

###Address: 1-11-20 Nozato Ueno-cho, Himeji City, Hyogo Prefecture, Japan 670-0814

###Phone Number: We will disclose seller information without delay upon request.

###Email Address: info@white-egret-post.com

###Selling Price:
Based on the price displayed on each product detail page.
The displayed price does not include Japanese consumption tax, nor customs duties or import consumption taxes (VAT/GST, etc.) in the destination country.

###Additional Fees / Shipping:
Shipping Fee: Flat rate of 3,000 yen (JPY) for all eligible countries
*Please check the checkout screen for the current list of eligible countries and details.

###Customs Duties & Taxes:
Customs duties, import taxes (such as VAT in the EU and UK, or GST in Canada), and customs clearance fees incurred during international shipping are not displayed on the checkout screen and are not included in the price. These costs are the sole responsibility of the purchaser (recipient). Please pay these charges directly upon the arrival of your order, in accordance with the invoices issued by customs authorities or the shipping carrier.
*Please note that we cannot accept refusals to accept delivery due to refusal to pay taxes, nor can we process returns or refunds for reasons attributable to the customer.

###How to Order:
Please place your order via the shopping cart on our website (Shopify Store).

Payment Methods and Timing:

・Payment Methods: Credit card (Visa, Mastercard, American Express, JCB, etc.), Apple Pay, Google Pay, PayPal

・Payment Timing: Your card will be charged and payment will be finalized at the time of order placement (during checkout). The date the amount is debited from your account is subject to the terms and conditions of your credit card issuer or payment service provider.

###Delivery Time:
We will ship your order within 3–7 business days after your order is confirmed (or payment is completed).

・Estimated Delivery Time: Delivery typically takes approximately 7–14 days after shipment (delivery may take longer depending on customs clearance in the destination country or region and air cargo operations).

・Tracking: Once your order has been shipped, we will email you an international tracking number. You can check the delivery status yourself.
*Please note that we do not process shipments on weekends or holidays (Japan Standard Time).

###Returns, Exchanges, and Cancellations:
Due to the nature of international shipping, we generally cannot accept cancellations, returns, or exchanges requested by the customer after the order has been confirmed.
For details on the conditions for returns and refunds due to manufacturing defects, damage, or incorrect shipments, please refer to our [Refund Policy].