Refund policy
### Returns and Exchanges
We generally do not accept returns or exchanges for reasons attributable to the customer.
### Damage and Issues
Please inspect your order upon receipt. If you find that an item is defective, damaged, or incorrect, please contact us immediately. We will assess the issue and take appropriate action.
To initiate a return, please contact us at contact.
Returns must be shipped to the following address:
1-11-20 Nozato Uenomachi, Himeji City, Hyogo Prefecture
If your return is accepted, we will send you a return shipping label and instructions on how to package and ship the item. We cannot accept items returned before you have requested a return.
If you have any questions about returns, please feel free to contact us at contact at any time.
### Exceptions/Non-Returnable Items
Certain types of items cannot be returned, including customized or personalized items, opened stationery packs, or items marked as final sale. If you have any questions regarding specific products, please contact us.
We apologize, but we cannot accept returns of sale items or gift cards.
### European Union – Right of Withdrawal (14-Day Cooling-Off Period)
If your order is shipped to a destination within the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item of your order, without giving any reason.
How to cancel or return your order: To exercise your right of withdrawal, please submit a cancellation or return request through your account before your order is fulfilled, or within 14 days of receiving the last item. You will receive an automatic confirmation once your request has been submitted.
Condition of returned items: Returned items must be in the same condition as when you received them — unworn or unused, with tags attached, and in their original packaging. Please include your receipt or proof of purchase.
Return shipping: The cost of returning merchandise to Japan is your responsibility.
Refunds: Once we receive and inspect your return, we will process your refund within 14 days using the same payment method you used for your original purchase. You will be notified by email when your refund has been issued.
### Refunds
We will notify you once your return has been received and inspected. We will also let you know whether your refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and credit the refund.
If more than 16 business days have passed since your return was approved, please contact us at contact.
### Refund of original shipping costs: If you exercise your right of withdrawal, we will refund the standard outbound shipping cost we charged you, in addition to the price of the returned items. Please note that we only refund the cost of the least expensive standard delivery option we offer — if you chose a more expensive shipping method, we will not refund the difference.
### Exemptions: Please note that the right of withdrawal does not apply to:
- Goods made to your specifications or clearly personalized
- Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
- Goods that have been mixed inseparably with other items after delivery
### How to start a return or cancellation request: EU customers can initiate a return or cancellation request directly through their customer account at: https://shopify.com/102662570278/account